Is this Lordelo do Ouro e Massarelos hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Lordelo do Ouro e Massarelos hotel have a swimming pool?

Yes, this Lordelo do Ouro e Massarelos hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Lordelo do Ouro e Massarelos hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Lordelo do Ouro e Massarelos hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Lordelo do Ouro e Massarelos hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Lordelo do Ouro e Massarelos hotel?

Based on the information reported by the owner or manager, the Lordelo do Ouro e Massarelos hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Lordelo do Ouro e Massarelos hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Altis Porto Hotel, member of Preferred Hotels & Resorts – L.V.X. | Hotel in Porto

| 9.6 (160 Reviews) | 1 Bathroom

Lordelo do Ouro e Massarelos Hotel | Altis Porto Hotel, member of Preferred Hotels & Resorts – L.V.X.

Hotel in Lordelo do Ouro e Massarelos, Porto

Luxury Porto hotel connected to the convention center, steps from Rosa Mota Pavilion
This smoke-free hotel features a full-service spa, an indoor pool, and an outdoor pool. WiFi in public areas is free. Other amenities include a restaurant, a 24-hour fitness center, and a bar/lounge.
Altis Porto Hotel, member of Preferred Hotels & Resorts – L.V.X. offers 95 accommodations with minibars and laptop-compatible safes. 50-cm LCD televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Porto hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Designer toiletries

Shampoo

Towels

Shower

Toilet paper

Bathrobes

Toothbrush and toothpaste (on request)

Private bathroom

Bedroom

Bed sheets

Air conditioning (climate-controlled)

LED light bulbs

Energy-saving switches

Recycling

Turndown service

Electrical adapters/chargers

Guidebooks/recommendations

Laptop-friendly workspace

Bulk dispenser for toiletries

Phone

Water-efficient toilets only

Iron/ironing board (on request)

Laptop-compatible safe

Local maps

Restaurant dining guide

Slippers

Desk

Water-efficient showers only

Soundproofing

Breakfast

1 restaurant

1 bar

Buffet breakfast available for a fee daily 7:30 AM–10:00 AM: EUR 25 for adults and EUR 12.50 for children

24-hour room service

Local meal delivery service

Minibar

Espresso maker

Free bottled water

Electric kettle

Parking

Wheelchair-accessible parking available

Airport shuttle on request

Limo/town car service

Limited onsite parking

24-hour roundtrip airport shuttle (surcharge)

Self parking on site (EUR 16 per day)

Accessibility

Wheelchair-accessible public washroom

High pile carpet in room

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible restaurant

Stair-free path to entrance

Elevator door width (inches): 35

Hardwood flooring in public areas

Wheelchair accessible (may have limitations)

Accessible airport shuttle

3 on-site accessible parking spaces

Well-lit path to entrance

Wheelchair-accessible parking

Wheelchair-accessible registration desk

Wheelchair-accessible registration desk height (inches): 31

Front entrance ramp

Activities

Winery tours

24-hour fitness center

Hot tub

Full-service spa

Sauna

Outdoor pool

Steam room

Indoor pool

Entertainment

50-cm LCD TV

Digital channels

General

Meeting rooms - 3

Elevator

Italian

French

Spanish

English

Portuguese

Living plant wall

Locally-owned & organized tours & activities

Couples dining

Comprehensive recycling policy

Vegan dining options

Smoke-free property

At least 80% lighting from LEDs

Vegetarian dining options

At least 80% organic food

At least 80% of food locally-sourced

Double-glazed windows

Guest Services

Art supplies

Baby bath

Highchair

Outdoor pool

Soundproofed rooms

Laundry facilities

Indoor pool

Daily housekeeping

Concierge services

Porter/bellhop

Luggage storage

Dry cleaning service

Turndown service

24-hour front desk

Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Outdoor furniture

Rooftop terrace

Pool sun loungers

Spa

Massages

Massage/treatment rooms

2 treatment rooms

Hot tub

Sauna

Spa open daily

Ayurvedic treatments

Steam room

Facials

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for eur 90.0 per day.

Payment Policy

Fee for buffet breakfast: approximately eur 25 for adults and eur 12.50 for children airport shuttle fee: eur 80 per vehicle (one-way, maximum occupancy 3) self parking fee: eur 16 per day pet fee: eur 30 per pet, per day service animals are exempt from fees rollaway bed fee: eur 90.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 33 lbs per pet) food and water bowls are available pets allowed for an extra charge of eur 30 per pet, per day pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome property registration number 12052 safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses solar energy

Reviews

Shimon

Oct 10, 2025 01:20:36 AM

Review Score: 10

Summary: Clean, quite, professional staff

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Room, Garden View Room Size: 280 square feet m² 1 Queen Bed 2 Twin Beds	General Ping - 8, Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 280, Garden view, Square meters - 26, Bed count minimum 1, Extra bed count 1, Free cribs/infant beds, Bed count maximum 2
Superior Room, River View (1st Floor) Room Size: 291 square feet m² 1 Queen Bed 2 Twin Beds	General Ping - 8, Pet-friendly room, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 291, No cribs (infant beds), River view, Square meters - 27, Bed count minimum 1, Bed count maximum 2
Suite, River View Room Size: 635 square feet m² 1 King Bed	General Square feet - 635, Number of bedrooms - 1, River view, Room and bed type depend on availability check-in, Pets not allowed, Square meters - 59, Number of living rooms 1, No rollaway/extra beds, No cribs (infant beds), Ping - 18, Separate sitting area, Balcony, Bed count minimum 1, Bed count maximum 1
Penthouse, River View (Suite) Room Size: 667 square feet m² 1 King Bed	General Square feet - 667, Number of bedrooms - 1, River view, Room and bed type depend on availability check-in, Pets not allowed, Location - top floor, Number of living rooms 1, Separate dining area, Ping - 19, Square meters - 62, No rollaway/extra beds, No cribs (infant beds), Separate sitting area, Balcony, Bed count minimum 1, Bed count maximum 1
Deluxe Room, River View Room Size: 280 square feet m² 1 Queen Bed 2 Twin Beds	General Ping - 8, Pet-friendly room, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 280, No cribs (infant beds), River view, Balcony, Square meters - 26, Bed count minimum 1, Bed count maximum 2
Family Suite Room Size: 484 square feet m² 2 Queen Bed and Twin Sofa Bed	General No rollaway/extra beds, Number of bedrooms - 1, Square feet - 484, Separate sitting area, Pets not allowed, Ping - 14, Square meters - 45, Bed count minimum 2, Number of living rooms 2, Free cribs/infant beds, Bed count maximum 2
Suite, Garden View (Rooftop) Room Size: 710 square feet m² 1 King Bed	General Square feet - 710, Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Location - top floor, Number of living rooms 1, Ping - 20, Square meters - 66, Separate dining area, No rollaway/extra beds, No cribs (infant beds), Garden view, Separate sitting area, Balcony, Bed count minimum 1, Bed count maximum 1
Superior Room, Courtyard View Room Size: 237 square feet m² 1 Queen Bed 2 Twin Beds	General Number of bedrooms - 0, Wheelchair-width doorways, Ping - 7, Lever door handles, Transfer shower, Accessible vanity height (inches) - 31, Grab bar - near toilet, Doorway wheelchair width (centimeters) - 90, Lowered locks/deadbolt, Square meters - 22, Lowered electrical outlets in bathroom, No rollaway/extra beds, Height-adjustable showerhead, Doorway wheelchair width (inches) - 35, Low-height bed, Low counters/sink height (centimeters) - 80, Wheelchair-accessible bathroom vanity, Bathroom emergency pull cord, Courtyard view, Low counters/sink height (inches) - 31, Bed count minimum 1, Pet-friendly room, Number of living rooms 0, Square feet - 237, Grab bar - in shower, Visual fire alarm, Low-height counters/sink, Low-height desk, Low bed height (centimeters) - 40, Toilet grab bar height (centimeters) - 60, Wheelchair accessible, Low bed height (inches) - 16, Portable shower seat, Accessible vanity height (centimeters) - 80, Low desk height (inches) - 35, Shower grab bar height (inches) - 24, No cribs (infant beds), Toilet grab bar height (inches) - 24, Low desk height (centimeters) - 90, Shower grab bar height (centimeters) - 60, Bed count maximum 2