Is this La Isla hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the La Isla hotel have a swimming pool?

Yes, this La Isla hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in La Isla hotel?

Best-rates for the La Isla hotel starts from $256 per night with includes Balcony/Terrace, Accessibility, Restaurant, Entertainment, Child Friendly, Air Conditioner, Wheelchair Accessible, Guest Services, Breakfast, Internet, Parking, TV, Security/Safety, Business Services, Wellness Facilities, Bar, Laundry, Pool, Spa, Toiletries, Kitchen, Bedding/Linens with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is La Isla hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the La Isla hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the La Isla hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the La Isla hotel?

Based on the information reported by the owner or manager, the La Isla hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for La Isla hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Canopy by Hilton Cancun La Isla | Hotel in Cancun

| 9.0 (720 Reviews) | 1 Bathroom

La Isla Hotel | Canopy by Hilton Cancun La Isla

Hotel in La Isla, Cancun

Luxury Cancun hotel connected to a shopping center, steps from La Isla Shopping Mall
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Free toiletries

Hair dryer

Shower

Bedroom

Free cribs/infant beds

Free rollaway beds

Bed sheets

Pillow menu

Blackout drapes/curtains

Air conditioning (climate-controlled)

Safe

Phone

Soundproofing

Laptop-friendly workspace

Slippers

Connecting rooms available

Individually furnished

Iron/ironing board

Individually decorated

Mobile key entry

Desk

In-room massage

Breakfast

Room service available

2 bars/lounges and 1 poolside bar

Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 31 per person

2 restaurants and 1 coffee shop/cafe

Minibar

Coffee/tea maker

Parking

Wheelchair-accessible parking and van parking available

Electric car charging station on site

Free valet parking on site

Self parking on site (USD 8 per day)

Accessibility

Wheelchair-accessible parking

Braille signage

Elevator

Handrails in stairways

Stair-free path to entrance

Wheelchair-accessible fitness center

Wheelchair-accessible restaurant

In-room accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Handrails in hallways

Wheelchair-accessible business center

Wheelchair-width doorways

Low-height counter and sink

Wheelchair-accessible registration desk

Wheelchair-accessible path to elevator

Visual alarms in hallways

Wheelchair-accessible lounge

Low-height door lock

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible van parking

Low-height desk

Phone accessibility kit

Well-lit path to entrance

Activities

Casino

Outlet shopping

Ecotours

Beach access

Outdoor pool

Free bicycle rentals

Fitness center

Spa services

Shopping mall

Entertainment

50-inch flat-screen TV

Pay movies

Cable channels

General

Meeting rooms - 3

24-hour business center

Elevator

Water dispenser

Reception hall

Library

English

Spanish

Romance packages available

Communal living room

Smoke-free property

TV in lobby

Guest Services

Outdoor pool

Soundproofed rooms

Free cribs/infant beds

Free rollaway/extra beds

Snack bar/deli

Tour/ticket assistance

Porter/bellhop

Concierge services

Luggage storage

24-hour front desk

Dry cleaning service

Multilingual staff

Daily housekeeping

Wedding services

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Pool sun loungers

Rooftop terrace

Outdoor entertainment area

Outdoor furniture

Spa

Massage - Swedish

Massage - hot stone

Treatment room

Massage - sports

Massage - deep-tissue

Body treatments

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. free rollaway/extra beds! free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately usd 31 per person self parking fee: usd 8 per day pet fee: usd 75 per pet (varies based on length of stay) service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Food and water bowls are available pets allowed for an extra charge of usd 75 per pet (varies based on length of stay) pets cannot be left unattended service animals are welcome, and are exempt from fees welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges minimum spring break check-in age is 18 years old safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Andrea

Jan 26, 2026 07:43:20 AM

Review Score: 10

Summary: Loved the rooftop pool and hot tub, disliked the loud club music at all hours of the day, and thoroughly enjoyed the the breakfast.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Double Room, 2 Queen Beds (Sunset Bay View) Room Size: 350 square feet m² 2 Queen Beds	General Ping - 9.84, Bay view, Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 350, Location - top floor, Extra bed count 1, Bed count minimum 2, Square meters - 33, Bed count maximum 2
Premium Room, 1 King Bed (Sunset View) Room Size: m² 1 King Bed	General Number of bedrooms - 1, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Signature Double Room, 2 Queen Beds (La Isla) Room Size: 350 square feet m² 2 Queen Beds	General Number of living rooms 0, Ping - 9.84, Number of bedrooms - 0, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 350, Location - top floor, Extra bed count 1, Bed count minimum 2, Square meters - 33, City view, Bed count maximum 2
Premium Room, 2 Queen Beds (Sunset View) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) Room Size: 350 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9.84, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square feet - 350, Location - top floor, Wheelchair accessible, Extra bed count 1, Square meters - 33, Bed count minimum 1, Roll-in shower, Bed count maximum 1, City view
Premium Room, 2 Queen Beds (Sunrise View) Room Size: m² 2 Queen Beds	General Bathrobes, Number of bedrooms - 1, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Exclusive Double Room, 1 King Bed (Sunset Bay View) Room Size: 344 square feet m² 1 King Bed	General Square meters - 32, Bay view, Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Location - top floor, Square feet - 344, Ping - 9.67, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Double Room, 2 Queen Beds (Sunrise View) Room Size: 350 square feet m² 2 Queen Beds	General Ping - 9.84, Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 350, Location - top floor, Extra bed count 1, Bed count minimum 2, Square meters - 33, Bed count maximum 2
Presidential Suite, 1 King Bed (Nichupte Bay View) Room Size: 1010 square feet m² 1 King Bed	General Number of bedrooms - 1, Ping - 28.38, Room and bed type depend on availability check-in, Pets not allowed, Location - top floor, Extra bed count 1, Number of living rooms 1, Separate dining area, Square feet - 1010, Bathrobes, Square meters - 94, Bay view, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Superior Double Room, 1 King Bed (Sunrise View) Room Size: 350 square feet m² 1 King Bed	General Ping - 9.84, Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 350, Location - top floor, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 33
Signature Double Room, 1 King Bed (La Isla Room) Room Size: 350 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9.84, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square feet - 350, Location - top floor, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 33, City view
Junior Suite, 1 King Bed (Panoramic View) Room Size: 640 square feet m² 1 King Bed	General Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Square meters - 59, Location - top floor, Extra bed count 1, Number of living rooms 1, Square feet - 640, Separate dining area, Bathrobes, Bay view, Ping - 18, Separate sitting area, Bed count minimum 1, Bed count maximum 1