Hotel Casa Tortuga Tulum - Cenotes Park Inclusive | Hotel in Tulum

| 8.5 (669 Reviews) |  8 Bathrooms  19 Guests
Soliman Bay Hotel | Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

Hotel in Soliman Bay, Tulum

Cenotes Casa Tortuga is located 6.8 mi from Tulum, and offers access to cenotes from 9:00 am to 5:00 pm. Akumal is 9.3 mi away and guests have free Wi-Fi and free parking. The hotel is divided into different areas depending on the room type selected in the reservation. If you have any questions about your room's location, please contact us before booking. The property is located in the middle of the jungle. Guests are advised to arrive by car, especially if they need to go to convenience stores, restaurants outside the property, or travel the 1969 feet from the hotel to the cenote park. The restaurants do not provide room service; however, we do have a 24-hour reception. The area is popular for swimming, snorkeling, zip-lining, and kayaking. Cancun International Airport is 68 mi away, and Tulum International Airport is 34 mi away.

Hotel Casa Tortuga Tulum - Cenotes Park Inclusive is located in Tulum.

This 20 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wellness Facilities, Restaurant, Guest Services, and several others. This is a 5 star rated property and has over 669 reviews with the average score of 8.5 . Coming to Tulum and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 20 Bedrooms Hotel if you want to learn more about this place in Tulum. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Casa Tortuga Tulum - Cenotes Park Inclusive in Tulum is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Casa Tortuga Tulum - Cenotes Park Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Restaurant
Guest Services
Child Friendly
Internet

Facility Overview

Breakfast
  • Restaurant
Parking
  • Parking on site
  • Free parking
  • Parking
  • Private Parking
Activities
  • Water park
  • Snorkeling
  • Hiking
  • Canoeing
  • Walking tours
  • Public Bath
General
  • Smoke-free property
  • Non-smoking rooms
  • Family rooms
  • Air conditioning
Guest Services
  • Shuttle service
  • 24-hour front desk
  • Shuttle service (additional charge)
  • Baggage storage
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Picnic area
  • Outdoor pool
  • Outdoor furniture
Security/Safety
  • Key access
  • 24-hour security
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Swimming pool
  • Beach chairs/Loungers

Policies

Check-in
The minimum age for check-in is 20
Cancellation policy
Special conditions
Pet Policy
Pets are not allowed

This property does not make invoices, room cleaning service is offered every 3 days upon request, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, this property does not accommodate bachelor(ette) or similar parties, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.73
Location:
8.51
Staff:
8.78
Facilities:
8.58
Comfort:
9.03
Cleanliness:
8.93
mijuong
Jan 26, 2026 08:00:00 AM
Review Score:   7
USA
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: It was great bonus to get in beautiful four cenotes free
Negative: Breakfast option wasn't good-only one cafe No place to eat dinner - near hotel Hotel room porch was filled with bird's poo Not cleaned and dirty windows
See All Reviews

Room Arrangement

Room Info Facilities
Double Room
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Double Room

Food & Drink

Minibar

Bathroom

Private bathroom, Shampoo, Bathtub or shower, Shower, Free toiletries, Toilet paper, Toilet, Towels, Body soap

Media & Technology

TV, Flat-screen TV

General

Private entrance, Key access, Tile/Marble floor, Trash cans, Fire extinguisher, Air conditioning, Fan

Kitchen

Kitchen, Kitchenette, Stovetop, Kitchenware

Outdoors

Balcony, Outdoor furniture

Bedroom

Wardrobe or closet, Linens, Extra long beds (> 6.5 ft)

View

Garden view

Accessibility

Upper floors accessible by stairs only

Building Characteristics

Semi-detached

Room amenities

Non-feather pillow, Socket near the bed

Layout

Window

Exclusive services

Access to private pool

Physical distancing

Single-room AC for guest accommodation
Double Room with Pool View
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Double Room with Pool View

Food & Drink

Minibar

Bathroom

Private bathroom, Shampoo, Bathtub or shower, Shower, Free toiletries, Toilet paper, Toilet, Towels, Body soap

Media & Technology

TV, Flat-screen TV

General

Private entrance, Key access, Trash cans, Air conditioning, Fan

Outdoors

Balcony, Patio

Bedroom

Wardrobe or closet, Linens, Extra long beds (> 6.5 ft)

View

View, Pool view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Plunge Pool, Shallow end

Room amenities

Non-feather pillow, Socket near the bed

Layout

Window

Exclusive services

Access to private pool

Physical distancing

Single-room AC for guest accommodation
Quadruple Room
Room Type: Quad
Room Size: 40 m2
2 Full bed(s) Bed
Quadruple Room

Food & Drink

Minibar

Bathroom

Private bathroom, Shampoo, Bathtub or shower, Shower, Free toiletries, Toilet paper, Toilet, Towels, Body soap

Media & Technology

TV, Flat-screen TV

General

Private entrance, Key access, Tile/Marble floor, Trash cans, Air conditioning, Fan

Outdoors

Balcony, Patio, Outdoor furniture

View

Garden view, View, Pool view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Plunge Pool, Shallow end

Room amenities

Non-feather pillow, Socket near the bed

Layout

Window

Exclusive services

Access to private pool

Physical distancing

Single-room AC for guest accommodation
Deluxe Double Room with Balcony
Room Type: Double
Room Size: 40 m2
1 King bed(s) Bed
Deluxe Double Room with Balcony

Food & Drink

Minibar

Bathroom

Private bathroom, Shampoo, Bathtub or shower, Shower, Free toiletries, Toilet paper, Toilet, Towels, Body soap

Media & Technology

TV, Flat-screen TV

General

Private entrance, Key access, Tile/Marble floor, Trash cans, Air conditioning, Fan

Outdoors

Balcony, Patio, Outdoor furniture

Bedroom

Wardrobe or closet, Linens, Extra long beds (> 6.5 ft)

View

Garden view, View, Pool view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Plunge Pool, Shallow end

Room amenities

Non-feather pillow, Socket near the bed

Layout

Window

Exclusive services

Access to private pool

Physical distancing

Single-room AC for guest accommodation
Suite with Pool View
Room Type: Suite
Room Size: 75 m2
1 King bed(s) Bed
1 Sofa bed Bed
Suite with Pool View

Food & Drink

Minibar

Bathroom

Private bathroom, Shampoo, Bathtub or shower, Shower, Free toiletries, Additional bathroom, Toilet, Toilet paper, Towels, Body soap

Media & Technology

TV, Flat-screen TV

General

Private entrance, Key access, Interconnecting room(s) available, Tile/Marble floor, Trash cans, Air conditioning, Fan

Outdoors

Balcony, Patio, Outdoor furniture

Living Area

Dining area, Sitting area, Sofa

Kitchen

Dining table, Coffee machine, Microwave

Bedroom

Wardrobe or closet, Linens, Extra long beds (> 6.5 ft)

View

View, Pool view

Accessibility

Upper floors accessible by stairs only

Room amenities

Sofa bed, Non-feather pillow, Socket near the bed

Pool and Spa

Plunge Pool, Shallow end

Layout

Window

Exclusive services

Access to private pool

Physical distancing

Single-room AC for guest accommodation
Two-Bedroom Suite
Room Type: Suite
Room Size: 150 m2
2 Full bed(s) Bed
1 Queen bed(s) Bed
Two-Bedroom Suite

Food & Drink

Minibar

Bathroom

Private bathroom, Shampoo, Bathtub or shower, Shower, Free toiletries, Additional bathroom, Toilet, Toilet paper, Towels, Body soap

Media & Technology

TV, Flat-screen TV

General

Private entrance, Key access, Interconnecting room(s) available, Tile/Marble floor, Trash cans, Air conditioning, Fan

Outdoors

Balcony, Patio, Outdoor furniture

Living Area

Dining area, Sitting area, Sofa

Kitchen

Dining table, Coffee machine, Microwave

Bedroom

Wardrobe or closet, Linens, Extra long beds (> 6.5 ft)

View

Garden view, View, Pool view

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Shallow end

Room amenities

Non-feather pillow, Socket near the bed

Exclusive services

Access to private pool

Physical distancing

Single-room AC for guest accommodation
Check Hotel Availability
Nightly rates from:
USD73
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