La Hacienda Hotel, at Xcaret | Hotel in Playa del Carmen

9.6 (122 Reviews) |  10 Bathrooms  23 Guests
Xcaret Hotel | La Hacienda Hotel, at Xcaret

Hotel in Xcaret, Playa del Carmen

Located in Playa del Carmen, 4.8 miles from ADO International Bus Station, La Hacienda Hotel, at Xcaret provides accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. The property is around 5 miles from Playa del Carmen Maritime Terminal, 6.3 miles from Church of Guadalupe and 27 miles from Xel Ha. The hotel also has free WiFi as well as a paid airport shuttle service. The hotel will provide guests with air-conditioned rooms with a closet, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. Selected rooms contain a kitchen with a microwave. Cenote Dos Ojos is 30 miles from La Hacienda Hotel, at Xcaret, while Kantenah Bay is 18 miles away. Cozumel International Airport is 17 miles from the property.

La Hacienda Hotel, at Xcaret is located in Playa del Carmen.

This 13 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Pool, Balcony/Terrace, and several others. This is a good star rated property and has over 122 reviews with the average score of 9.6 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 13 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This La Hacienda Hotel, at Xcaret in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “La Hacienda Hotel, at Xcaret”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Guest Services
Child Friendly
Internet
Laundry

Facility Overview

Parking
  • Parking
  • Accessible parking
  • Parking on site
  • Street parking
  • Free parking
  • Private Parking
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Activities
  • Full-body massage
  • Massage
  • Golf course (within 2 miles)
Entertainment
  • Board games/Puzzles
General
  • Facilities for disabled guests
  • Family rooms
  • Non-smoking rooms
  • Designated smoking area
  • Wifi in all areas
  • Air conditioning
  • Safe
Guest Services
  • Concierge
  • Airport shuttle (additional charge)
  • Airport shuttle
  • Express check-in/out
  • Private check-in/out
  • Shuttle service
  • Shuttle service (additional charge)
  • Ironing service
  • Dry cleaning
  • Baggage storage
  • Daily housekeeping
  • Laundry
  • Tour desk
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Garden
  • Terrace
  • Outdoor pool
  • Sun deck
  • Outdoor furniture
Security/Safety
  • CCTV in common areas
  • CCTV outside property
  • Key access
  • Fire extinguishers
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • Cashless payment available
  • Contactless check-in/out
  • Physical distancing rules followed
Spa
  • Beach umbrellas
  • Shallow end
  • Swimming pool
  • Beach chairs/Loungers
  • Pool with view
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Pet Policy
Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
9.43
Location:
8.93
Staff:
9.8
Facilities:
9.52
Comfort:
9.65
Cleanliness:
9.63
Bogdan
Dec 1, 2025 08:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Twin Room
Room Type: Twin
Room Size: 35 m2
2 Twin bed(s) Bed
Twin Room

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Private bathroom, Body soap, Shampoo, Conditioner, Towels, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries

General

Trash cans, Iron, Fan, Private entrance, Key access, Air conditioning, Safe

Media & Technology

Flat-screen TV, TV, Cable channels, Pay-per-view channels

Living Area

Sofa, Sitting area

Bedroom

Walk-in closet, Linens, Wardrobe or closet

View

Pool view, Garden view, View

Kitchen

Coffee machine, Cleaning products

Outdoors

Terrace, Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
King Studio with Sofa Bed
Room Type: Studio
Room Size: 40 m2
2 King bed(s) Bed
1 Sofa bed Bed
King Studio with Sofa Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Private bathroom, Body soap, Shampoo, Conditioner, Towels, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries

General

Trash cans, Iron, Fan, Private entrance, Key access, Air conditioning, Safe

Media & Technology

Flat-screen TV, TV, Cable channels, Pay-per-view channels

Kitchen

Cleaning products, Kitchenette, Microwave, Kitchen, Kitchenware, Coffee machine

Bedroom

Walk-in closet, Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

Living Area

Sofa, Dining area

View

Garden view, View

Outdoors

Terrace, Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Studio - Disability Access
Room Type: Studio
Room Size: 40 m2
1 King bed(s) Bed
Studio - Disability Access

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Private bathroom, Body soap, Shampoo, Conditioner, Towels, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries

General

Trash cans, Iron, Fan, Private entrance, Key access, Air conditioning, Safe

Media & Technology

Flat-screen TV, TV, Cable channels, Pay-per-view channels

Kitchen

Cleaning products, Kitchenette, Microwave, Kitchen, Kitchenware, Coffee machine

Bedroom

Walk-in closet, Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

Living Area

Sofa, Dining area

View

Garden view, View

Outdoors

Terrace, Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Deluxe Suite
Room Type: Suite
Room Size: 35 m2
1 King bed(s) Bed
Deluxe Suite

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Private bathroom, Body soap, Shampoo, Conditioner, Towels, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries

General

Trash cans, Iron, Fan, Private entrance, Key access, Air conditioning, Safe

Media & Technology

Flat-screen TV, TV, Cable channels, Pay-per-view channels

Bedroom

Walk-in closet, Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

Living Area

Sofa

View

Pool view, Garden view, View

Kitchen

Kitchenware, Coffee machine, Cleaning products

Outdoors

Terrace, Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Deluxe King Suite
Room Type: Suite
Room Size: 25 m2
1 Queen bed(s) Bed
Deluxe King Suite

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Private bathroom, Body soap, Shampoo, Conditioner, Towels, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries

General

Trash cans, Iron, Fan, Private entrance, Key access, Air conditioning, Safe

Media & Technology

Flat-screen TV, TV, Cable channels, Pay-per-view channels

Kitchen

Coffee machine, Cleaning products, Microwave

Bedroom

Walk-in closet, Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

Living Area

Sofa

View

Garden view, View

Outdoors

Terrace, Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Queen Room with Garden View
Room Type: Double
Room Size: 30 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Private bathroom, Body soap, Shampoo, Conditioner, Towels, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries

General

Trash cans, Iron, Fan, Private entrance, Key access, Air conditioning, Safe

Media & Technology

Flat-screen TV, TV, Cable channels, Pay-per-view channels

Bedroom

Walk-in closet, Linens, Wardrobe or closet

Living Area

Sofa

View

Garden view, View

Kitchen

Coffee machine, Cleaning products

Outdoors

Outdoor furniture

Accessibility

Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
King Room with Garden View
Room Type: Double
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Private bathroom, Body soap, Shampoo, Conditioner, Towels, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries

General

Trash cans, Iron, Fan, Private entrance, Key access, Air conditioning, Safe

Media & Technology

Flat-screen TV, TV, Cable channels, Pay-per-view channels

Bedroom

Walk-in closet, Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

Living Area

Sofa

View

Garden view, View

Kitchen

Kitchenware, Coffee machine, Cleaning products

Outdoors

Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Twin Room with Garden View
Room Type: Twin
Room Size: 35 m2
2 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Private bathroom, Body soap, Shampoo, Conditioner, Towels, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries

General

Trash cans, Iron, Fan, Private entrance, Key access, Air conditioning, Safe

Media & Technology

Flat-screen TV, TV, Cable channels, Pay-per-view channels

Bedroom

Walk-in closet, Linens, Wardrobe or closet

Living Area

Sofa

View

Pool view, Garden view, View

Kitchen

Coffee machine, Cleaning products

Outdoors

Outdoor furniture

Room Amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Deluxe Double Studio
Room Type: Studio
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Private bathroom, Body soap, Shampoo, Conditioner, Towels, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries

General

Trash cans, Iron, Fan, Private entrance, Key access, Air conditioning, Safe

Media & Technology

Flat-screen TV, TV, Cable channels, Pay-per-view channels

Kitchen

Cleaning products, Kitchenette, Microwave, Kitchen, Kitchenware, Coffee machine

Bedroom

Walk-in closet, Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

Living Area

Sofa, Dining area

View

Garden view, View

Outdoors

Terrace, Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Deluxe King Suite
Room Type: Suite
Room Size: 60 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Private bathroom, Body soap, Shampoo, Conditioner, Towels, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries

General

Trash cans, Iron, Fan, Private entrance, Key access, Air conditioning, Safe

Media & Technology

Flat-screen TV, TV, Cable channels, Pay-per-view channels

Outdoors

Balcony, Outdoor furniture

Living Area

Sofa, Sitting area

Bedroom

Walk-in closet, Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

View

Pool view, Garden view, View

Kitchen

Coffee machine, Cleaning products

Accessibility

Upper floors accessible by stairs only

Room Amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Check Hotel Availability
Nightly rates from:
USD120
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