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Raffles Hotel Le Royal | Hotel in Phnom Penh

| 9.5 (651 Reviews) |  16 Bathrooms  40 Guests
Daun Penh Hotel | Raffles Hotel Le Royal

Hotel in Daun Penh, Phnom Penh

Blending luxury with an old-world charm, Raffles Hotel Le Royal features accommodations with a private balcony offering pool or garden views. Guests can take a dip in the outdoor lap pool and enjoy meals at one of the 2 dining options or have a drink at the bar. Free WiFi is available in all rooms. Located in the heart of Phnom Penh, Chaktomuk Conference Hall 2 is 1.9 mi away from Raffles Hotel Le Royal, while it is just a 60-minute drive from Techo International Airport. Royal Palace and the National Museum are 1.2 mi away. Spacious air-conditioned rooms at Raffles are equipped with a TV with cable channels and a mini-bar. Private bathrooms include a hairdryer, bathrobes and free toiletries. Guests can approach the 24-hour front desk for use of meeting rooms and banquet facilities. Other facilities include a business center and a tour desk. Raffles Hotel Le Royal also provides a toll-free Global Events and Meetings Solutions service. Restaurant Le Royal serves up modern French and Khmer dishes, while Le Phnom 1929 features all-day dining with buffet and a la carte options. Drinks and light snacks are served at Writer’s Bar, Elephant Bar and Poolside Terrace. 24-hour room service is also available.

Raffles Hotel Le Royal is located in Phnom Penh.

This 15 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Guest Services, Breakfast, Laundry, and several others. This is a 5 star rated property and has over 651 reviews with the average score of 9.5 . Coming to Phnom Penh and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 15 Bedrooms Hotel if you want to learn more about this place in Phnom Penh. These details are authentic, as they are provided by our partner, booking.com.

This Raffles Hotel Le Royal in Phnom Penh is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Raffles Hotel Le Royal”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Fruit
  • Wine/Champagne
  • Breakfast in the room
  • Bar
  • Kids' meals
  • Restaurant
  • Coffee house on site
Parking
  • Free parking
  • Private Parking
  • Parking on site
  • Parking
  • Parking garage
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Activities
  • Massage
  • Turkish/Steam Bath
  • Spa facilities
  • Fitness center
  • Sauna
  • Spa/Wellness packages
  • Fitness
  • Spa lounge/Relaxation area
  • Locker rooms
  • Hot tub
  • Steam room
  • Spa and wellness center
  • Happy hour
Entertainment
  • Board games/Puzzles
General
  • Safe
  • Air conditioning
  • Non-smoking rooms
  • Family rooms
  • Facilities for disabled guests
  • Elevator
Guest Services
  • Meeting/Banquet facilities
  • Currency exchange
  • Airport shuttle (additional charge)
  • Laundry
  • Fax/Photocopying
  • Dry cleaning
  • Car rental
  • Babysitting/Child services
  • 24-hour front desk
  • Airport shuttle
  • Packed lunches
  • Tour desk
  • Business center
  • Concierge
  • Lockers
  • Daily housekeeping
  • Express check-in/out
  • Baggage storage
  • ATM on site
  • Suit press
  • Room service
  • Ironing service
  • Private check-in/out
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool
  • Garden
  • Sun deck
  • BBQ facilities
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Terrace
Security/Safety
  • 24-hour security
  • CCTV outside property
  • CCTV in common areas
  • Fire extinguishers
  • Key access
  • Smoke alarms
  • Security alarm
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by property
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Face masks for guests available
  • Access to healthcare professionals
  • Contactless check-in/out
  • Physical distancing rules followed
  • Cashless payment available
Spa
  • Swimming pool
  • Kids' pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Guests traveling with a minor may be subject to additional verification at check-in.

Reviews

Value for money:
8.7
Location:
9.43
Staff:
9.59
Facilities:
9.47
Comfort:
9.71
Cleanliness:
9.71
Ian
Nov 3, 2026 08:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Very historical building, very calming Exceptionally helpful staff from reception through waiters waitresses doormen and housekeepers- all super friendly
Negative: Nothing
Summary: Fabulous experience and service
See All Reviews

Room Arrangement

Room Info Facilities
State King Room
Room Type: Triple
Room Size: 33 m2
1 King bed(s) Bed
State King Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Interconnected room(s) available, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Desk

View

View, Garden view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Room amenities

Socket near the bed, Pajamas, Adapter

Physical distancing

Single-room AC for guest accommodation
Landmark King Room
Room Type: Triple
Room Size: 34 m2
1 King bed(s) Bed
Landmark King Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, City view, Garden view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
Colonial King Suite
Room Type: Suite
Room Size: 50 m2
1 Queen bed(s) Bed
Colonial King Suite

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Seating area, Desk, Sofa

Bedroom

Alarm clock, Linens, Dressing room, Wardrobe or closet, Cribs

View

View, City view, Garden view

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
State Twin Room with Pool View
Room Type: Double
Room Size: 33 m2
2 Twin bed(s) Bed
State Twin Room with Pool View

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Interconnected room(s) available, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony, Terrace

Living Area

Desk

View

View, Pool view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Pool and Spa

Pool with a view

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
State Twin Room
Room Type: Double
Room Size: 33 m2
2 Twin bed(s) Bed
State Twin Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Interconnected room(s) available, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Desk

View

View, Garden view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Room amenities

Socket near the bed, Pajamas, Adapter

Physical distancing

Single-room AC for guest accommodation
Landmark Twin Room with Pool View
Room Type: Double
Room Size: 34 m2
2 Twin bed(s) Bed
Landmark Twin Room with Pool View

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Pool view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Pool and Spa

Pool with a view

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
Executive King Suite
Room Type: Suite
Room Size: 66 m2
1 Queen bed(s) Bed
Executive King Suite

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Carpeted, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony, Terrace

Living Area

Seating area, Desk, Sofa

View

View, City view, Garden view, Pool view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
Landmark King Room with Pool View
Room Type: Triple
Room Size: 34 m2
1 King bed(s) Bed
Landmark King Room with Pool View

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Pool view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Pool and Spa

Pool with a view

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
State King Room with Pool View
Room Type: Triple
Room Size: 33 m2
1 King bed(s) Bed
State King Room with Pool View

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Interconnected room(s) available, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony, Terrace

Living Area

Desk

View

View, Pool view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
Personality Suite
Room Type: Suite
Room Size: 48 m2
1 King bed(s) Bed
Personality Suite

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Seating area, Desk, Sofa

View

View, City view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Outdoors

Terrace

Accessibility

Upper floors accessible by elevator

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
Landmark Twin Room
Room Type: Double
Room Size: 34 m2
2 Twin bed(s) Bed
Landmark Twin Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, City view, Garden view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
Balcony Suite
Room Type: Suite
Room Size: 36 m2
1 Queen bed(s) Bed
Balcony Suite

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony, Terrace

Living Area

Desk

View

View, Pool view

Bedroom

Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
Le Royal Suite
Room Type: Suite
Room Size: 228 m2
2 Full bed(s) Bed
1 Queen bed(s) Bed
2 Sofa bed Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Seating area, Desk

View

View, City view, Garden view, Landmark view

Bedroom

Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation
Landmark Suite
Room Type: Suite
Room Size: 180 m2
1 Queen bed(s) Bed
Landmark Suite

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath, Toilet, Free toiletries, Towels, Slippers, Conditioner, Shower cap, Body soap, Private bathroom, Toothbrush, Shampoo, Bathrobe, Shower, Additional toilet, Hairdryer, Toilet paper

General

Iron, Hardwood or parquet floors, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Smoke alarm, Interconnected room(s) available, Fan, Safety deposit box

Media & Technology

Flat-screen TV, Cable channels, Radio, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Seating area, Desk, Sofa

View

View, City view, Pool view, Landmark view

Bedroom

Cribs, Wardrobe or closet, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator

Pool and Spa

Pool with a view

Room amenities

Socket near the bed, Pajamas, Adapter

Exclusive services

Concierge services, Free gym access, Free laundry services

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Raffles Hotel Le Royal starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

Yes, this Raffles Hotel Le Royal has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Raffles Hotel Le Royal starts from $256 per night with includes Restaurant, Child Friendly, View, Transportation/Shuttle, Business Services, Entertainment, Barbecue/Outdoor Cooking, Parking, Wheelchair Accessible, Wellness Facilities, Bar, Guest Services, Breakfast, Laundry, Air Conditioner, Pool, Accessibility, Security/Safety, Sports/Activities, Hot Tub, Internet, Balcony/Terrace, Spa with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Raffles Hotel Le Royal is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Raffles Hotel Le Royal indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.