Is this Hotel West Refugio pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel West Refugio have a swimming pool?

Yes, this Hotel West Refugio has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Hotel West Refugio a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel West Refugio wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel West Refugio has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel West Refugio?

Based on the information reported by the owner or manager, the Hotel West Refugio indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel West Refugio?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel West Refugio | Hotel in San Juan del Río

Name: Hotel West Refugio
Address: San Juan del Rio, Queretaro, Queretaro, Mexico, MX
Price range: Prices for upcoming dates start at $71 per night
Rating: 9.2

9.2 (82 Reviews) | 1 Bathroom

San Juan del Rio Hotel | Hotel West Refugio

Hotel in San Juan del Rio, San Juan del Río

Hotel in San Juan del Río with an outdoor pool and a bar
An outdoor pool, a bar/lounge, and a poolside bar are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a garden.
Limited housekeeping is available.
Hotel West Refugio offers 10 accommodations, which are accessible via exterior corridors and feature shared/communal kitchens and ceiling fans. These individually decorated and furnished accommodations include desks. Beds feature down comforters. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

This San Juan del Río hotel provides complimentary wireless Internet access. 34-inch Smart televisions come with digital channels, first-run movies, and Netflix. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Parking

Pool

Balcony/Terrace

Accessibility

Security/Safety

Bedding/Linens

Bar

Guest Services

Entertainment

Child Friendly

Internet

Kitchen

Facility Overview

Bathrooms

Shampoo

Private bathroom

Towels

Toilet paper

Shower

Soap

Bedroom

Ceiling fan

Portable fan

Blackout drapes/curtains

Down comforter

Bed sheets

Individually furnished

Desk

Restaurant dining guide

Access via exterior corridors

Individually decorated

Window screens

Breakfast

1 poolside bar and 1 bar

Blender

Microwave

Ice maker

Shared kitchen access

Coffee grinder

Refrigerator

Paper towels

Parking

Free offsite parking within 3 ft

Street parking available

Limited onsite parking

Onsite parking options include a garage

Accessibility

This property does not have elevators

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Outdoor pool

Entertainment

First-run movies

34-inch Smart TV

Netflix

Streaming services

Digital channels

General

Spanish

English

Mosquito nets

Smoke-free property

Guest Services

Microwave

Refrigerator

Outdoor pool

Front desk (limited hours)

Daily housekeeping

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Pool sun loungers

Terrace

Policies

Check-in

Check-in start time: 2:30 pm; check-in end time: 11:00 pm contactless check-in available early check-in subject to availability minimum check-in age: 18

Check-out

Check-out before 1:00 pm contactless check-out available

Child Policy

Children are welcome.

Payment Policy

Credit card charges are subject to a surcharge of 5 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total pets food and water bowls are available pets allowed pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted

Reviews

Marivel

Jul 14, 2025 10:04:22 PM

Review Score: 10

Summary: Had a great time. Staff was great.

See All Reviews

Room Arrangement

Room Info	Facilities
Habitación Queen Size Room Size: m² 1 Queen Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Pets not allowed, Bed count minimum 1, Bed count maximum 1
Habitación Doble Individual Room Size: 269 square feet m² 2 Twin Beds	General Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Pets not allowed, Laptop-friendly workspace, Square meters - 25, Wheelchair accessible, No rollaway/extra beds, No cribs (infant beds), Courtyard view, Bed count minimum 2, Bed count maximum 2
Habitación Familiar Room Size: 270 square feet m² 1 Double Bed	General Ping - 8, Number of living rooms 0, Square feet - 270, Pool view, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Pets not allowed, Square meters - 25, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1
Habitacion Estandar (Pet Friendly) Room Size: m² 2 Twin Beds	General Pet-friendly room, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2